Cancellation Policy
What you need to know
Estate of Health Cancellation Policies
Treatment & Spa Appointments
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 48 hours notice for any cancellations or changes to your appointment. Patients who provide less than 48 hours notice, or miss their appointment, will be charged a cancellation fee to the card on file.
Estate of Health requires that you put a credit card on file to reserve your appointments. In the event of a late cancellation (within 48 hours prior to the appointment) the card on file will be charged 50% of the service fee. In the event of a same-day cancellation (within 24 hours prior to the appointment) the card on file will be charged 100% of the service fee. Credit cards are kept on your account unless written request to remove is provided.
Classes
Movement & Meditation classes require registration, as well as notice of cancellation. Please provide a minimum of 2 hours notice for class cancellations. First time no-shows are forgiven, and each no-show afterward will be charged full price for the class.
How to Cancel
If you are cancelling prior to the 48 hour period, you can log into your Jane online account and cancel online. If you have multiple services booked, please ensure that you cancel each one.
To cancel over email, send your request to:
If you prefer to cancel over the phone, view our hours and call:
519.712.8838
Take some time. Treat yourself. You deserve it.
Receive $10 OFF a Day Spa Pass or Save the Tax on a Spa Night Pass when purchased with any treatment.